Public Offer of the BCX.exchange Service
1. Parties to the Agreement
This agreement is concluded between the online service for the exchange of title units, hereinafter referred to as the "Service Provider," and an individual who contacts the Service Provider by creating an electronic application on the BCX.exchange website to perform the exchange of title units in semi-automatic or manual mode, hereinafter referred to as the "Customer."
2. Definitions
2.1. Exchange of Title Units — an automated service provided by the Service Provider under the terms of this agreement.
2.2. Customer — an individual who agrees to the terms of this agreement and joins it.
2.3. Title Unit — a unit of a specific payment system used for settlements in electronic systems and representing the scope of rights associated with the agreement between the electronic payment system and its Customer.
2.4. Application — information provided by the Customer to utilize the Service Provider's resources electronically, confirming acceptance of the terms offered by the Service Provider.
3. Terms of the Agreement
These rules constitute an offer, which is formed at the time the Customer submits an application. The public offer consists of the information presented by the Service Provider regarding the terms of the application. The key element of the offer is the Customer's completion of the application, confirming their intent to conclude a transaction under the terms proposed by the Service Provider. The time, date, and parameters of the application are automatically determined at the time of its completion. The offer must be accepted by the Customer within 3 hours from the submission of the application. The agreement becomes effective upon receipt by the Service Provider of the full amount of title units specified in the application. Transactions with title units are carried out in accordance with the rules and regulations of electronic settlement systems. The agreement is effective from the moment the application is submitted until it is terminated by one of the parties.
4. Subject of the Agreement
The Service Provider undertakes to provide a title unit exchange service, charging a commission for the services rendered after the Customer submits an application. The Service Provider performs the exchange of title units and transfers the funds to the Customer's specified details. Any profit generated during the exchange remains with the Service Provider as additional compensation.
5. Additional Conditions
5.1. In the event that the amount received by the Service Provider differs from the amount specified in the application, the Service Provider recalculates the amount based on the actual receipt. If the difference exceeds 10%, the Service Provider may terminate the agreement unilaterally and refund the Customer with the commission deducted.
5.2. If the title units are not transferred to the Customer's specified details within 24 hours, the Customer has the right to request the termination of the agreement and the full refund of their funds. The Service Provider is obliged to fulfill this request if the funds have not yet been transferred to the Customer's details.
5.3. If the title units are not credited to the Service Provider's account within the specified period from the time of application submission, the agreement is considered void. If the title units are credited to the Service Provider's account after the expiration of the term, they will be returned to the Customer, less the transfer commission.
5.4. The Service Provider is not responsible for delays caused by failures in payment systems.
5.5. In the event of attempts to interfere with the system's operation or affect its code, the application is suspended, and the funds are recalculated in accordance with the agreement. If the Customer disagrees with the recalculation, they have the right to terminate the agreement, and the title units will be returned to their account.
5.6. The Customer agrees that the Service Provider bears limited liability within the scope of the provided services and does not offer additional guarantees.
5.7. The Customer undertakes to comply with legal norms and not to interfere with the operation of the Service Provider's system.
5.8. The Service Provider is not responsible for losses resulting from incorrect details provided by the Customer when submitting the application.
5.9. In the event of a payment system failure, such applications are processed manually during business hours.
5.10. The Service Provider is not responsible for the actions of third parties posing as the Service Provider. Official contact details are listed on the website and can only be used to conduct exchange operations. For security purposes, all transitions to the Service Provider's messengers and social networks should be made exclusively from this website. In Telegram, the username must be carefully verified against the one listed on the website.
5.11. Confirmation of the transaction, which must be provided to the Service Provider, is a screenshot from the payment history, clearly showing the time, wallet address of the Service Provider, and the transaction amount sent to the address provided by the Service Provider.
6. Warranty Period
The Service Provider provides a warranty on the services rendered for 24 hours from the completion of the title unit exchange, unless otherwise specified.
7. Force Majeure
If force majeure circumstances arise during the processing of the Customer's application, the execution deadlines are extended for the duration of these circumstances. The Service Provider is not responsible for overdue obligations caused by force majeure.
8. Form of the Agreement
This agreement is recognized by both parties as legally equivalent to a written agreement. The Service Provider reserves the right to amend the agreement without prior notice to the Customer. Amendments take effect upon their publication on the website.
9. Identity Verification and AML Policy
9.1. The Service Provider conducts identity verification of the Customer to ensure security and in compliance with anti-money laundering and counter-terrorism financing legislation. The Customer agrees to undergo the identity verification procedure at the request of the Service Provider.
The verification procedure may include, but is not limited to, providing the following documents:
Passport (main page or front side).
Passport (second page or back side).
Document confirming the residential address (registration in the passport, bank statement, utility bill, or other document).
9.2. The administration of the BCX.exchange service, in order to prevent crimes related to money laundering and financing of terrorist activities, has developed a policy to detect suspicious transactions and other illegal activities. The BCX.exchange service uses the web.amlbot.com service to assess the AML risk of each transaction. If the risk exceeds the permissible level or funds with high risk are detected (e.g., Dark Market funds, Sanctions, Stolen Coins, Scam, etc.), the Service Provider reserves the right to:
Suspend the transaction for up to 14 days or withhold the user's funds until the incident is fully investigated.
Request the user to provide a photo or video with a document confirming their identity.
Request a screenshot or video from the user's personal account of the wallet from which the cryptocurrency was withdrawn.
Return digital assets only to the details from which the transfer was made, or to other details after verification by the security service and user verification.
Request additional materials and documents related to the application.
Refuse to withdraw funds to third-party accounts without explanation.
Process a refund within 14 calendar days from the date the user is notified of the Service's decision regarding their refund request.
When processing a refund after passing the verification, the user must confirm the details to receive the funds. The refund fee is deducted from the user's funds. If the user does not provide the requested information or does not respond within 3 calendar months, the withheld funds are not returned.
10. Claims and Disputes
Claims under this agreement are accepted by the Service Provider in the form of an email in which the Customer states the essence of the claim. This email is sent to the contact details of the Service Provider specified on the website.
11. Conducting Exchange Operations
11.1. The Customer is strictly prohibited from using the Service Provider's services for illegal transfers and fraudulent activities. When entering into this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, bears criminal liability as provided by law.
11.2. If it is impossible to complete the application within 5-60 minutes during business hours due to reasons beyond the control of the Service Provider, such as lack of connection, insufficient funds, or incorrect Customer details, the funds are credited to the account within the next 24 hours or returned to the Customer's details.
11.3. Upon request, the Service Provider has the right to transfer information about electronic currency transfers to law enforcement agencies, the administration of settlement systems, and victims of unlawful actions who have suffered as a result of fraud proven by the courts.
11.4. The Customer undertakes to provide all documents confirming their identity, as well as other personal information required by payment systems for conducting exchange operations.
11.5. The Customer undertakes to provide all documents confirming their identity in case of suspicion of fraud and money laundering.
11.6. The Customer undertakes not to interfere with the Service Provider's work and not to damage its software and hardware, as well as to provide accurate information to ensure the fulfillment of all the conditions of the agreement by the Service Provider.
11.7. In the event that funds received from the Customer are subsequently withheld, seized, or confiscated by the payment system, bank, law enforcement agencies by court order, or for any other reason unrelated to the Service Provider, payment to the Customer will be made only after the Service Provider receives these funds. The Customer is obliged to cover all financial losses incurred by the Service Provider within 7 days. Otherwise, the Service Provider may withhold the Customer's funds held on the Service Provider's balance until full compensation for the losses caused by the Customer's actions.
11.8. The use of the service in arbitration deals is strictly prohibited. If there is suspicion of arbitration deals, the customer's account will be blocked, and the exchange application will be canceled with a refund to the sender.
11.9. By accepting the terms of the offer, the Customer undertakes to follow all the instructions on the website, carefully familiarize themselves with the operation regulations, work schedule, etc. In case of non-compliance with their obligations, the Customer cannot make any claims against the Service Provider regarding the quality and timing of the service.
12. Refund Policy
12.1. The Service Provider may refuse to provide exchange services and issue a refund if:
12.1.1. The purpose of payment operations and the source of funds used for payment operations are restricted or prohibited by the current anti-money laundering policy, site rules, the laws of the country of our registration, the laws of the Customer's country, and other regulatory documents.
12.1.2. The funds were sent under a name that does not match the Customer's name.
12.2. The Service Provider has the right to refuse services if the Customer refuses to provide the required documents to confirm their identity or if the Customer's identity has not yet been confirmed.
12.3. The Service Provider is obliged to refund the Customer's funds to the same details from which the funds were received if it is impossible to execute the application within the deadline as per clause 5.2, except in cases specified in clause 7.
12.4. The Customer may request a refund before the transaction is executed. The refund process may take up to 24 hours and is reimbursed in full, except for:
Direct costs for the refund, such as the payment system commission.
Losses incurred by the Service Provider (up to 5% of the exchange amount).
The refund period may be extended if the Service Provider does not have the necessary funds available.
12.5. The Customer cannot request a refund for an already completed application.
13. Taxation
The Customer is solely responsible for determining and paying any applicable taxes on payments made or received by them and for collecting, reporting, and remitting the correct tax to the relevant tax authority. The Service Provider is not responsible for determining the taxes applicable to the Customer's transactions, nor for collecting, reporting, and remitting any taxes due on any transactions performed through BCX.exchange. The Customer agrees to comply with all applicable tax laws in connection with their use of BCX.exchange services, including, without limitation, reporting and paying any taxes arising from transactions conducted through BCX.exchange.
14. Account Blocking
The Service Provider reserves the right to restrict access to the site or refuse service for the following reasons:
Violation of any terms of this agreement.
Submission of false documents for verification.
Visiting our website using an anonymous agent or VPN.
Use of funds obtained illegally.
Opening multiple accounts for one person.
Filing a complaint against our service with payment system operators without prior contact with us.
Spam.
15. Waiver of Obligations
The Service Provider has the right to refuse to enter into an agreement and fulfill an application without explanation, based on the service's rules. This clause applies to any client.
16. List of Non-Serviced Countries
BCX.exchange does not provide services to residents of the following territories:
Republic of Abkhazia
Republic of South Ossetia
Nagorno-Karabakh Republic
Turkish Republic of Northern Cyprus
Pridnestrovian Moldavian Republic
Residents of Ukraine residing in territories temporarily not controlled by the Ukrainian government (Crimea, certain regions of Donetsk and Luhansk regions).